In many cases, the top man of business usually think and take decisions from their boards, and don´t understand very well how cruel are the clients and markets.
The instinct for owners of small business are watch and listen everything that customers spoke and complained, because, it´s the real form to landing in a best idea.
This actions are complementary to create a strategy and define goals to reach, specifically in sales, profitability and commercial investments.
Tips to Manage Watch and Listen in your Business
- At first, Only watch how the customer react for price and quality of product. This is the first approach to them.
- Never stop talking a customer, because, they don´t speak clear about your complaints.
- Take notes about this conversations and take a position about the real problem.
- If you have many problems, you should explore what is the real reason to lose clients. It´s not always the problem is product, in many cases the process and sales speech are wrong.
- Improve your listen channels, for example, you will visit others business similar than you, put a small box to suggests or prepare a little surveys to internet.
- Open a facebook page to receive best and bads comments about your products or business.
The instinct for owners of small business are watch and listen everything that customers spoke and complained, because, it´s the real form to landing in a best idea.
This actions are complementary to create a strategy and define goals to reach, specifically in sales, profitability and commercial investments.
Tips to Manage Watch and Listen in your Business
- At first, Only watch how the customer react for price and quality of product. This is the first approach to them.
- Never stop talking a customer, because, they don´t speak clear about your complaints.
- Take notes about this conversations and take a position about the real problem.
- If you have many problems, you should explore what is the real reason to lose clients. It´s not always the problem is product, in many cases the process and sales speech are wrong.
- Improve your listen channels, for example, you will visit others business similar than you, put a small box to suggests or prepare a little surveys to internet.
- Open a facebook page to receive best and bads comments about your products or business.
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